Privacy Policy

Cubixx Home mobile app · Effective 19 September 2026

Cubixx Home controls Cubixx smart-home devices installed in your home. This page explains what the app collects, why, and what you can do about it.

What we collect

• Account: your email address and a password hash when you create an account. Optional Google sign-in shares your Google account email and display name with us.
• Home configuration: room names, room photos you add, device names, scenes and schedules. Stored on our servers so they follow you between phones and so a home handed over by an installer can be loaded onto your phone.
• Device data: device identifiers, IP addresses, firmware versions, connection state and diagnostic counters reported by your Cubixx devices. Used to control the devices and to show your installer whether they are working.
• Location (optional): only if you enable arrive/leave automations or sunrise/sunset schedules. Location is used on the phone; the app also reads the current Wi-Fi network name while setting up a device. Location is not sent to our servers for tracking.
• Camera (optional): to scan a setup QR code and to take room photos. Images are stored with your home configuration.
• Subscription: if you subscribe to remote access, the app store (Google Play or Apple App Store) processes the payment. We receive a purchase token or transaction identifier to verify the subscription; we never see your card details.
• Problem reports: when you report a problem from the app, the report you write plus the relevant device’s recent diagnostics are sent to your installer.

How we use it

To operate the service: controlling your devices locally and, with an active subscription, over the internet; keeping your home configuration in sync; letting your installer set up and support your home; and verifying subscriptions. We do not sell personal data and do not use it for advertising.

Who can see it

Your installer (the company that set up your home) can see your home’s device status and configuration for the projects they manage. Our hosting provider stores the data on servers in the EU. Google and Apple receive what is necessary to process subscriptions.

Retention and deletion

Your data is kept while your account exists. Device diagnostics are kept for a limited period for support purposes.

Deleting your Cubixx Home account. Either:

• In the app: Settings → Sign out and remove home. This deletes your account, your home configuration (rooms, devices, scenes, photos) and any invitations you sent. It takes effect immediately.
• By email: write to info@cubixxsmart.com from the address you signed up with, subject "Delete my Cubixx Home account". We delete the account within 30 days and confirm by email.

What is deleted: your account (email, name, Google sign-in link), your home configuration and room photos, invitations and membership records. What is kept: purchase records that the app stores (Google Play, Apple) require us to retain for their own accounting, and anonymised device diagnostics that are not linked to you. An active subscription is not cancelled by deleting the account — cancel it in your Google Play or Apple account settings.

Security

Traffic between the app and our servers is encrypted (TLS). Passwords are stored as salted hashes. Each home’s cloud connection is isolated to that home’s credentials.

Children

The app is not directed at children under 13 and we do not knowingly collect their data.

Contact

Questions or deletion requests: info@cubixxsmart.com.

Changes

We will post updates to this page and change the effective date above.